Rio Beauty Clinic

Last Updated: October 23, 2026

1. INTRODUCTION & SCOPE OF THIS PAYMENT POLICY

1.1. Purpose & Core Principles

At Rio Beauty Clinic (learn more About Rio Beauty Clinic), we prioritize complete financial transparency, client satisfaction, and operational excellence. This comprehensive payment policy outlines the binding terms and conditions governing financial transactions, booking deposits, clinical procedure delivery, physical product shipping, and refund qualifications for all domestic and international clients accessing our official English web portal (https://thammyrio.com/en/).

Client settling payment at Thẩm Mỹ Rio reception counter under the official Payment Policy prior to aesthetic treatment
Client settling payment at Thẩm Mỹ Rio reception counter under the official Payment Policy prior to aesthetic treatment

1.2. Interconnected Legal Framework

Our payment policy operates as an indispensable component of our digital compliance framework. For a complete understanding of your rights and procedural standards, this document should be reviewed alongside our Terms of Service, Warranty Policy, Cookie Policy, and Medical Disclaimer.

2. PAYMENT POLICY: ACCEPTED PAYMENT METHODS & CURRENCY STANDARDS

2.1. Approved Payment Channels

To support a seamless experience for both local and overseas clients, our payment policy accommodates a wide range of secure payment methods:

  • Direct Cash Payments: On-site cash transactions in Vietnamese Dong (VND) processed directly at our reception counters in Hanoi.
  • Domestic Bank Transfers: Direct wire transfers via Vietnamese local interbank networks (VietQR / Fast Banking) to our official business bank account.
  • International Credit & Debit Cards: Major global cards including Visa, MasterCard, JCB, and American Express processed via secure point-of-sale (POS) terminals or encrypted online gateways.
  • E-Wallets & Contactless Options: Digital payment options such as MoMo, ZaloPay, VNPay-QR, and Apple Pay for verified clinic transactions.

2.2. Currency & Transparent Pricing

  • All official service rates, clinical packages, and specialized skincare product costs under this payment policy are listed in Vietnamese Dong (VND).
  • Any foreign currency figures displayed online serve purely for informational estimates. Credit and debit transactions involving foreign currencies will be settled according to the real-time exchange rates and international conversion fees established by your issuing bank.

3. PAYMENT POLICY FOR CLINICAL BOOKING DEPOSITS & CANCELLATIONS

3.1. Clinical Appointment Deposits

Due to high client demand and the specialized preparation required for advanced procedures—including High-Tech Aesthetics, Laser Tattoo Removal, Scar Treatment, Skin Tone Tattoo, Lip Blushing, Microblading, and Age Spot Treatment—our payment policy mandates an advance deposit (typically 10% to 20% of the procedural cost) to reserve dedicated master artists and treatment room slots.

3.2. Rescheduling & Cancellation Rules

  • Advance Notice Requirement: Clients must notify our reception team at least 24 hours prior to their scheduled session to cancel or reschedule without financial penalty.
  • Timely Cancellations: If canceled with more than 24 hours’ notice, your deposit remains fully intact under this payment policy and can be converted into clinic credits for future sessions or aftercare products.
  • Late Cancellations & No-Shows: Cancellations made with less than 24 hours’ notice or unannounced absence will result in the forfeiture of the advance deposit.

4. SERVICE FULFILLMENT & AFTERCARE PRODUCT SHIPPING

4.1. Clinical Service Delivery

Aesthetic services are delivered directly at our official clinic in Hanoi following strict hygienic and professional standards. Under this payment policy, service delivery is considered fully executed once the scheduled procedural session has been completed and post-treatment protocols have been provided.

4.2. Physical Product Dispatch & Delivery

Specialized aftercare skincare products—such as Tattoo Pill Aftercare Cream and Melsmon Mira Tattoo Removal Recovery Cream—can be purchased at the clinic or ordered online.

  • Domestic Fulfillment (Vietnam): Orders are processed within 24 business hours. Express Hanoi courier delivery takes 2–4 hours, while nationwide shipping takes 2–4 business days via verified express couriers.
  • Order Inspection: Clients are advised to inspect package integrity upon delivery before signing confirmation receipts.

5. PAYMENT POLICY: REFUND CONDITIONS & ELIGIBILITY

5.1. Refund Conditions for Clinical Services

In accordance with standard medical aesthetic practices and our payment policy:

  • Completed Procedures: Fees paid for fully executed clinical sessions or partially used service packages are non-refundable.
  • Medical Unsuitability: If pre-treatment medical screening reveals that a client is clinically unsuitable for a pre-paid procedure due to undisclosed health conditions or severe skin sensitivities, a 100% refund of the session fee or package deposit will be issued immediately.

5.2. Return & Refund Conditions for Physical Products

Clients may request a product replacement or full financial refund under our payment policy if the following criteria are met:

  • Eligibility: The product arrives damaged, defective, expired, or incorrect due to a fulfillment error by Rio Beauty Clinic.
  • Timeframe: Return requests must be submitted within 7 business days of product receipt.
  • Condition: Items must remain unopened, unused, with original security seals and packaging intact.

6. REFUND PROCESSING & LEAD TIMES

6.1. Processing Channels

Once a refund request is verified and approved under our payment policy, reimbursements are processed through the original payment channel used during the initial transaction.

6.2. Expected Turnaround Times

  • Cash / Direct Bank Transfers: Processed within 1 to 3 business days.
  • Credit / Debit Cards: Refund commands are submitted to the processing bank within 3 to 5 business days. Depending on your card issuer’s billing cycle, the credit reflection on your statement may take 7 to 15 business days.

7. CONTACT US REGARDING OUR PAYMENT POLICY

If you have any questions, billing inquiries, or refund requests regarding this payment policy, please feel free to reach out to our administrative team: