Rio Beauty Clinic

Last Updated: October 23, 2026

1. GENERAL WARRANTY POLICY OVERVIEW

1.1. Commitment to Quality and Safety

At Rio Beauty Clinic, we are dedicated to providing the highest standards of aesthetic excellence using advanced technology and master-level artistry. This Warranty Policy outlines the coverage, terms, and eligibility conditions for our client procedures, ensuring complete transparency and peace of mind.

1.2. Scope of Our Warranty Policy

Because human skin is a living biological tissue, treatment longevity and final pigment retention depend on individual physiological factors, healing responses, and post-procedure care. Our warranty policy guarantees complimentary touch-ups, corrective sessions, or clinical maintenance support within specified timeframes for eligible services executed at our Hanoi clinic. All treatments under this policy are subject to our general Terms of Service.

2. WARRANTY POLICY FOR COSMETIC TATTOOING & PMU

2.1. Covered Cosmetic Tattoo Services

Our warranty policy for Cosmetic Tattoo procedures applies to Hairstroke eyebrows, eyebrow microblading/shading, lip blushing (TravyLip), eyeliner micro-pigmentation, and scalp micropigmentation (SMP).

2.2. Complimentary Touch-Up Period Under Warranty Policy

  • Standard Touch-Up Window: Clients are entitled to one (1) complimentary touch-up session between 45 to 90 days post-initial procedure under our warranty policy.

  • Healing Timeline: Skin requires 4 to 6 weeks to fully heal, settle pigments, and complete cellular regeneration before secondary pigment implantation can be evaluated.

2.3. Terms of Cosmetic Tattoo Warranty Policy

  • Complimentary touch-ups cover color density adjustments, minor shape perfection, and addressing uneven pigment retention.

  • Requests made after 90 days from the initial procedure fall outside the complimentary warranty policy window and will be billed at discounted maintenance rates.

3. WARRANTY POLICY FOR HIGH-TECH AESTHETICS & LASER THERAPIES

3.1. Covered High-Tech Laser Procedures

Our warranty policy extends to advanced treatments in High-Tech Aesthetics, including clinical Laser Tattoo Removal, Laser Hair Removal, melasma reduction, vascular laser therapies (Rio Vascular Laser System), and scar treatment protocols.

3.2. Session-Based Protocol Terms in Warranty Policy

  • Multi-Session Package Coverage: Laser treatments are executed in structured clinical protocols. Our warranty policy guarantees that if expected clinical milestones are not met within the agreed package, additional sessions will be provided at a reduced or complimentary rate as evaluated by our specialist.

  • Original Equipment Guarantee: All high-tech laser procedures are performed using original, certified machinery (Picotech SP2 Advance, SPECTRA Nd:YAG, Vbeam Candela 595nm, Bio Vein Clear Max) under strict safety parameters.

4. WARRANTY POLICY FOR SKIN TONE CAMOUFLAGE & SCAR REVISION

4.1. Covered Skin Tone Camouflage Procedures

This section of our warranty policy covers skin tone camouflage tattooing for vitiligo, surgical scar camouflage, stretch mark coverage, and beard line simulation.

4.2. Refinement Protocol and Sun Protection

  • Secondary Refinement Session: Cosmetic camouflage requires multi-layer pigment implantation. Clients receive one (1) complimentary refinement session within 60 days under this warranty policy to adjust tone matching.

  • UV Exposure Disqualification: Coverage under our warranty policy for skin camouflage requires strict avoidance of active sun tanning or UV exposure during the active healing phase.

5. EXCLUSIONS AND DISQUALIFYING CONDITIONS IN WARRANTY POLICY

Your coverage under this warranty policy shall become null and void under any of the following circumstances:

5.1. Non-Compliance with Aftercare Guidelines

Failure to adhere strictly to written post-procedure instructions provided by Rio Beauty Clinic, including:

  • Picking, scratching, or peeling scabs prematurely.

  • Applying non-prescribed creams, ointments, or home remedies without specialist approval.

  • Excessive sun/UV exposure, swimming, or sauna use during the healing window.

5.2. External Interventions & Medical Disclosures

  • Undergoing touch-ups, corrective treatments, or laser sessions at another facility during the active Rio Beauty Clinic warranty policy period.

  • Failure to disclose underlying medical conditions (e.g., keloid formation history, uncontrolled diabetes, autoimmune disorders, active skin infections) prior to treatment.

6. CLAIM PROCEDURE UNDER OUR WARRANTY POLICY

6.1. How to Submit a Warranty Policy Claim

To initiate a claim under our warranty policy or schedule your complimentary touch-up:

  1. Contact our Customer Care team via Hotline, Zalo, WhatsApp, or official email.

  2. Provide your full name, original appointment date, and clear photographs of the healed treatment area under natural lighting.

  3. Review our Information Security Policy to understand how your photos and medical consultation records are protected.

  4. Attend an in-person clinical assessment with our Master Artist or Specialist to verify skin readiness.

7. FINANCIAL TERMS AND RELATED POLICIES

7.1. Payment and Refund Integration

All touch-up services, extra sessions outside the warranty policy scope, or administrative adjustments are handled in accordance with our official Payment Policy. Warranty services cannot be exchanged for cash refunds or transferred to non-eligible third parties.

8. OFFICIAL CONTACT INFORMATION

If you have any questions regarding our Warranty Policy or wish to verify your coverage status, please reach out to our administrative team: